Terms and conditions:

Please read this policy to understand what personal data we collect from you, how we use it, and how it is protected. Contact us if you have any questions.

This Privacy Policy explains Vape Island’s practices concerning the collection and use of information when you access vape island website (the “Service”). It outlines your privacy rights and our obligations under applicable privacy laws.

By using our Service, you agree to the collection and use of your information as described in this Privacy Policy. Do not use the Service if you do not agree with these terms.

Vape Island reserves the right to change this Privacy Policy at any time without prior notice. Updated versions will be on vape island website.

Collection and Use of Your Personal Information

Information We Collect

When using our Service, you may be asked to provide personal data used to identify or contact you. Vape Island may collect the following information:

• Full Name
• Email Address
• Phone Number
• Date of Birth
• Home/Billing Address
• Payment Information (Note: we do NOT store sensitive payment data)
• Age Verification Data
• Usage Data (e.g. IP address, browser type, referral links, pages visited, time/date of access)
• Anonymous Analytics Data

How We Collect Information

We collect and receive your information in several ways:

• When you fill out forms, register, or make a purchase
• During the checkout process
• Through automated technologies like cookies and analytics tools

We may store your information for up to 30 days after it is no longer required to provide our services. Certain data may be retained longer if required by law. Non-identifiable data may be stored indefinitely.

How We Use Your Information

Vape Island may use your data for the following purposes:

• To provide and maintain our Service
• To manage customer accounts and orders
• To monitor site usage and improve performance
• For marketing and promotional efforts
• To contact you about updates, offers, events, and support
• To ensure age compliance for restricted products
• For dispute resolution and security monitoring
• To comply with legal obligations or enforce our terms

Third-party Sharing

We may share your information with trusted third-party providers for reasons such as:

• Analytics: To help us understand user behavior and improve user experience
• Payment processing: For order and refund transactions
• Age verification: To verify eligibility for age-restricted items using third-party services such as 1account
• Email marketing: To send newsletters, promotions, or product updates
• Website hosting and support: For technical operation and security

Any third-party receiving your data must:

• Use it only for the specified purpose
• Retain it only as long as necessary
• Not sell or misuse the data in any way

Cookies

Vape Island uses cookies to optimize user experience. Cookies are small files placed on your device to track and store data.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for basic site functions like login and cart
• Functionality Cookies: Remember preferences such as language or region
• Performance Cookies: Collect anonymous site usage data
• Targeting Cookies: Deliver relevant ads and content based on browsing behavior
• Unclassified Cookies: Under review and categorization

Security

We prioritize the protection of your personal information. We implement appropriate safeguards to prevent unauthorized access, misuse, or loss of data. However, no system is entirely secure. Use the Service at your own risk.

Vape Island is not responsible for the privacy practices of third-party websites linked on our site. We encourage you to read their privacy policies when navigating away from our Service.

Do Not Track

Please note that we do not alter our data collection and usage practices in response to Do Not Track signals from browsers.

Your Rights (EU Residents)

If you are based in the UK or EU, you have the right to:

• Access the personal data we hold about you
• Request correction, update, or deletion of your data
• Object to processing under certain circumstances
• Withdraw consent at any time

If you wish to exercise any of these rights, please contact us using the information provided on our website.

Please note that we process your information to fulfill orders and pursue legitimate business interests, and your data may be transferred outside of the UK/EU, including to Canada and the USA.

Data Retention

We retain your order data for recordkeeping unless you request its deletion. Non-personally identifiable data may be stored for analytics or legal purposes.

Minors

Our website is intended only for individuals aged 18 and over. We do not knowingly collect personal data from minors. If you are underage, do not use this website.

Privacy and Policy

Age verification page

At Vape Island, we take our responsibility as a vape retailer seriously.

UK law prohibits the sale of vape products to anyone under the age of 18, and we fully support and comply with this regulation. That’s why every order placed with us undergoes an age verification process to ensure all customers are legally eligible to purchase.

How Do We Verify Your Age?

At Vape Island, we take age verification seriously. When you place an order, we’ll ask for your full name, billing address, and date of birth. These details are checked against official records—such as those linked to your driving licence, credit history, or the electoral roll—to confirm your eligibility.

We partner with Age Checked, a trusted and secure age verification provider, to carry out this process discreetly in the background. It’s quick, safe, and won’t impact your credit score.

What Happens If Age Verification Fails?

If Age Checked can’t confirm your age—perhaps due to a recent address change or a name mismatch—we’ll try again or contact you directly for alternative proof, such as a photo of your driving licence or passport. If we’re still unable to verify your age, your order will be cancelled and refunded in full.

What Happens to My Data?

Your privacy matters to us. Age Checked does not store or share your personal information. They simply check the details, confirm your age, and that’s it—nothing is saved or used beyond that one-time verification.